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Bethesda Office
10411 Motor City Drive STE 500 Bethesda, MD, 20817
P: 240. 395.1360
Rockville Office
12221 Parklawn Drive STE 204 Rockville, MD, 20852
P: 240.383.1277
New York Office
1412 Broadway 21st FL New York, NY 10018
P: 917.720.9039
New Jersey Office
6030 Monroe Place STE 402
West New York, NJ, 07093
P: 201.815.2245
Philadelphia Office
1605 Sansom Street STE 401 Philadelphia, PA, 19103
P: 215.558.5224

Mailing Address
P. O. Box 34882
Bethesda, MD, 20827
P: 844.544.4200
F: 240.254.3525

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Maryland ends contract with health exchange provider

Maryland officials voted to end their contract with their health exchange provider and replace it with the company that fixed the federal health exchange.

“This transition will support the exchange’s goal of enrolling as many Marylanders as possible in quality, affordable health coverage by the close of open enrollment on March 31,” reads a statement from the board of the Maryland Health Exchange, which met Sunday night. “The exchange is preserving all rights to seek damages against Noridian and its subcontractors for problems with the IT system.”

Noridian will be replaced by Optum/QSSI, the same company the federal government brought in to fix HealthCare.gov after its bug-filled rollout Oct. 1.

Open enrollment ends March 31, leaving the state little time, especially if the site is so problematic that it needs to be rebuilt from scratch. The site crashed on its opening day and has faced problems ever since, including frozen pages and lost applications. According to an enrollment report released this month, 33,000 people have enrolled in private health plans. The enrollment goal is 70,000.

Isabel FitzGerald, secretary of the Department of Information Technology, recommended the change of providers.

Some of the state health exchanges, such as California’s and Kentucky’s, have done well. California has already met its enrollment goals for the year.

Others, such as in Oregon and Hawaii, have had to turn to paper enrollment processes because their websites have been so problematic. Both states’ exchange directors resigned in December. Hawaii’s site opened two weeks later than planned and had only 257 people enrolled in the first month. Oregon’s enrollments had to be processed by hand. Oregon launched a beta site this month that allows navigators to enroll people through a computer system. This month, Hawaii ranked last in the nation for enrollments.

(844) 544-4200 SALES

(240) 383-1277 SUPPORT

Bethesda Office

12221 Parklawn Drive STE 204
Rockville, MD, 20852
P: 240.383.1277

Rockville Office

10411 Motor City Drive STE
500 Bethesda, MD, 20817
P: 240. 395.1360

New York Office

1412 Broadway 21st FL
New York, NY 10018
P: 917.720.9039

New Jersey Office

6030 Monroe Place STE 402
West New York, NJ, 07093
P: 201.815.2245

Philadelphia Office

1605 Sansom Street STE 401
Philadelphia, PA, 19103
P: 215.558.5224

Mailing Address

P. O. Box 34882
Bethesda, MD, 20827
P: 844.544.4200
F: 240.254.3525

We can call you